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Business Process Management

With over 20 years of experience in Business Process Management (BPM), I have consistently excelled in optimizing business operations by applying advanced methodologies, technology integration, and performance optimization. I specialize in analyzing, redesigning, and automating processes to eliminate inefficiencies, reduce costs, and align operations with strategic objectives. By leveraging tools like ERP systems, RPA, and BPM software, I help organizations streamline workflows, enhance accuracy, and improve overall productivity. Throughout my career, I have successfully led change management initiatives, ensuring smooth transitions and team adoption of new processes, while also establishing performance monitoring systems to drive continuous improvement. My work across industries such as finance, healthcare, and manufacturing has resulted in significant improvements in operational efficiency, cost savings, and faster decision-making.

Business Process Management

What is BPM?
All businesses have processes. Processes are typically differentiated from projects because processes are predictable and repeatable. They are the building blocks of operating a business.

While many organizations have similar fundamental processes, the unique parts of their processes, dictated by their specific business methods, form the basis of the organization’s competitive advantage and often their “culture.” A process can be defined as a series of steps leading to identified outcomes. Common business processes are often named with descriptions like Opportunity-to-Order, Order-to-Cash, or Employee Onboarding. The sequence of work and steps performed can vary from instance to instance based on inputs, decisions, timing, dates, etc. However, regardless of the value of these variables, to properly define a process one must know all the possible paths and outcomes in advance i.e., predictability.

Business Process Management is a management discipline with the key goals of discovering, modeling, analyzing and optimizing business processes. While some BPM solution providers might include business process automation – a BPM engine or automation platform – as part of BPM, Trisotech defines process automation as a separate discipline. As a methodology, BPM can be thought of as similar to (and sometimes encompassing) other methodologies like continuous improvement (CI) or total quality management (TCM).

Why is BPM Used?
Once a predictable process has been defined through process discovery, it can be optimized – often called process improvement – and performed over and over in a standard way i.e., repeatability. By the act of discovering and defining a process, the resulting process documentation becomes a valuable organizational asset. The use of BPM can improve business operations’ performance and agility, lower costs and add value to customer products and services. Often cited specific benefits include higher efficiency and productivity, reduced costs, increased revenue, better agility, operational consistency, greater customer service focus, better regulatory compliance, increased security, and higher operational visibility.
What’s new in Business Process Management (BPM)?

As with anything in today’s digital world, a new generation of BPM software is now altering the paradigm.

BPM software facilitates cross-channel collaboration by empowering organisations to connect people, processes and data, while delivering real-time insights for continuous process improvement. Effective BPM enables organisations to be more agile, allowing brands to remain competitive in today’s fast-paced environment.

Other benefits of using BPM software include:

improved process quality
improved customer experience
improved customer satisfaction
continuous process improvement
reduced costs
In the past years, the focus of BPM has shifted from cost saving to customer satisfaction. This is evident in service-based organizations where customer service is no longer viewed as a Cost-Centre – rather, it’s now the bridge between empowered customers and the organization. For an institution to thrive, it must fulfil its customer needs with an experience that they appreciate and value.

Customer service agents need to overcome numerous hurdles to please their customers. So, constantly optimizing business processes according to your customers’ needs is the catalyst to increasing satisfaction and enhancing staff productivity.

This is a key motivator behind the adoption of BPM software in progressive service-based organizations.

"Does your organization need effective Business Process Management?"

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Business Rules & Decision Management

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My Portfolio

Email: mickeythe123@gmail.com.com

Phone: 719-213-9752

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Business Process Management